Your source for rehabilitation, post rehabilitation, and injury prevention. 

Return Policy


Standard Return Policy:

At KB Fitness, LLC, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to KB Fitness, LLC within 15 days of purchase date (see Additional Return Policy Details below for Video Protocols and NeuroGrips purchases). Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise before an exchange can occur.  

You have the option of exchanging the item(s) or receiving a refund for the full amount of the returned item.  For a Return/Exchange, you will be responsible for any shipping charges for the returned item.  For an Exchange, you will not be responsible for shipping/handling of the replacement item.  For a Return, if payment was made by credit card, once we receive the product we will credit your account.  Credit will be issued after KB Fitness, LLC receives, inspects, and processes your return; however, your credit card company determines when the issued credit will be reflected in your statement.  

Please email the following information when requesting a Return/Exchange to kbfitnessonline@gmail.com: Original invoice number, name of product being returned, reason for return, your name, address, daytime telephone number and e-mail address. For your protection, use a "trackable" ground shipping method.  Upon receipt of this email, a Return/Exchange address for your product will be provided to you.


Additional Return Policy Details:

Video Protocols:

All Video Protocol sales are final. No returns or refunds are offered AFTER you receive your Videos. Since videos can be copied, there are no refunds on Video Protocols. Defective DVDs or Flash Drives will be exchanged for the EXACT same Protocol. There are NO exceptions to this policy.

If you have modified the DVD or Flash Drive in any way, it is no longer returnable for exchange. This includes, but is not limited to, writing on the product or labeling the product or any alterations to the product or labels on the product.

NEUROGRIPSTM:

NeuroGrips™ have a Lifetime Warranty on material and workmanship.  There is no additional charge for the Lifetime Warranty!  The NeuroGrips™ are guaranteed for life! If the grips become defective over time, you may return, and we will ship you a  brand new pair.  Return the old pair, and pay for the shipping & handling ($5 within the Continental United States) of the new pair.  Just email us at kbfitnessonline@gmail.com with the following information: Original invoice number, name of product being returned, reason for return, your name, address, daytime telephone number and e-mail address.  You will be responsible only for shipping/handling/processing of the returned product as well as shipping/handling/processing for the new product, which will also have a Lifetime Warranty, and will be mailed to you upon receipt of the original pair.  Shipping, Handling and Processing for the new pair of NeuroGrips™ will cost $5 within the Continental United States.   

Click below
to take advantage of the NeuroGrips™ Lifetime Warranty.  Once your "old" pair has been received and processed by KB Fitness, LLC, your new pair will be shipped to you.   

Strength on demand satisfaction
    NeuroGrips™ Lifetime Warranty

By purchasing any of KB Fitness, LLC products, the purchaser agrees to the Terms & Conditions listed on this website